Spare parts Product Manager

The Spare Parts Product Manager – Americas is responsible for developing and executing the regional spare parts strategy to accelerate service revenue growth, improve customer uptime, and significantly reduce spare parts quoting cycle time.

The role builds and governs the spare parts portfolio architecture including lifecycle replacement strategies, spare parts kits, pricing frameworks, installed-base monetization initiatives, and demand planning inputs. This position works cross-functionally with Sales, Engineering, Supply Chain, Manufacturing, Finance, and Service Operations to ensure spare parts are systematically embedded in equipment sales, service contracts, modernization opportunities, and installed-base lifecycle campaigns while supporting margin and Service P&L growth.

Key Accountabilities

1. Spare Parts Strategy & Lifecycle Portfolio Development

• Develop and execute a pragmatic spare parts strategy and roadmap focused on rapid service revenue growth and installed base lifecycle monetization.
• Create lifecycle replacement and inspection matrices for all product families, defining wear parts, recommended replacement intervals, inspection cycles, and modernization lifecycle offers.

2. Installed Base Analytics & Commercial Activation

• Segment the installed base by product family, configuration, geography, and equipment age to identify spare parts lifecycle opportunities.
• Develop targeted installed base sales campaigns and estimate revenue and margin potential for each initiative.
• Bundled pricing with new equipment
• Lifecycle replacement pricing
• Channel partner pricing frameworks
• Margin performance monitoring

3. Spare Parts Kits, SKU Structure & Pricing Governance

Define standardized spare parts kits aligned with lifecycle stages and uptime requirements.
Establish and maintain SKU/part-number structures and govern pricing strategies including:

4. Demand Planning & Cross-Functional Execution

• Define standardized spare parts kits aligned with lifecycle stages and uptime requirements.
• Establish and maintain SKU/part-number structures and govern pricing strategies including:
  • Bundled pricing with new equipment
  • Lifecycle replacement pricing
  • Channel partner pricing frameworks
  • Margin performance monitoring

5. Commercial Enablement & P&L Alignment

• Define standardized spare parts kits aligned with lifecycle stages and uptime requirements.
• Establish and maintain SKU/part-number structures and govern pricing strategies including:
  • Bundled pricing with new equipment
  • Lifecycle replacement pricing
  • Channel partner pricing frameworks
  • Margin performance monitoring

Core Interfaces / Stakeholders

• Americas Service Operations Leadership
• Americas Sales Leadership / Key Account Managers
• Global Product Management & Engineering
• Supply Chain (Strategic Sourcing, Purchasing, Planning)
• Manufacturing Operations (Americas)
• Quality / Compliance
• Finance / Controlling
• Customers (end users, EPCs, operators, service teams)

Competency Categories

• Define standardized spare parts kits aligned with lifecycle stages and uptime requirements.
• Establish and maintain SKU/part-number structures and govern pricing strategies including:
• Bundled pricing with new equipment
• Lifecycle replacement pricing
• Channel partner pricing frameworks
• Margin performance monitoring

Leadership Behaviors 

• Customer First: Proactively identifies customer needs and ensures solutions support uptime and reliability.
• Ownership & Accountability: Takes responsibility for results, drives closure, and escalates risks early.
• Collaboration & Influence: Builds alignment across Sales, Service, Engineering, and Supply Chain; leads through influence rather than authority.
• Execution Excellence: Sets clear priorities, drives disciplined program governance, and delivers measurable outcomes.
• Strategic Thinking: Anticipates installed base needs and develops forward-looking lifecycle and spare parts strategies.
• Continuous Improvement Mindset: Challenges current processes, drives standardization, and implements scalable improvements.
• Integrity & Compliance: Upholds Kelvion’s Code of Ethics, safety standards, and quality expectations in all actions.

Education & Experience Requirements

• Bachelor’s degree in Engineering, Business, or related technical discipline required; MBA or commercial business training a plus.
• Minimum 10 years of experience in industrial service, aftermarket, or lifecycle product management roles.
• Minimum 5 years of product management experience developing offers, portfolios, or service solutions from concept to commercialization.
• Experience working with installed-base analytics, lifecycle strategies, spare parts management, or service portfolio monetization preferred.
• Demonstrated experience in pricing strategy, margin management, forecasting, and business case development.
• Proven ability to collaborate across Sales, Engineering, Supply Chain, Manufacturing, and Finance organizations.
• Strong analytical, decision-making, and communication skills with the ability to influence without direct authority.
• Project management experience with a strong continuous improvement mindset and high standards of integrity.

Tools / Systems

• Microsoft Office Suite (Excel, PowerPoint, Outlook)
• ERP systems (SAP preferred)
• Reporting dashboards / KPI tools (Power BI a plus)

Key Performance Indicators (KPIs) –Americas

• Spare parts attachment rate (new equipment + installed base conversions)
• Quoting responsiveness and conversion rate for spares/service
• Delivery performance (OTD) for spare parts and aftermarket orders
• Reduction in emergency expedite events and premium freight costs
• Improvement in installed base coverage and customer retention
• Customer satisfaction and escalation resolution effectiveness
• Standardization progress of spare part kits, part numbers, and documentation

Working Conditions / Travel

• Primarily North America-focused; occasional travel to customer sites and manufacturing/service locations may be required.
• Ability to support high-priority customer outage events as needed.

At Kelvion we thrive on collaboration, embracing diversity of thought, and valuing every voice. Within Kelvion creativity shines because people are listened to, their contributions recognised, and their ideas welcomed. Our flexible approach to the way we work places people’s health and satisfaction as a priority, enhancing engagement and fostering career opportunities. We empower engaged individuals to grow, progress and carve their own paths within the company. 

Together, We Shape the Future