Field Service Engineer

This role combines hands-on technical execution (electro-mechanical) with advanced on-site supervision, process optimization, and team coordination. You will be the face of Kelvion at customer sites, ensuring the highest standards of safety, quality, and technical excellence.

Qualifications & Key Competencies:

• Mechanical Expertise: Strong practical mechanical competencies required for the precise assembly, maintenance, and repair of complex industrial machinery and equipment.
• Electrical Expertise: Solid practical electrical competencies, including wiring, system diagnostics, and troubleshooting 

Key Responsibilities:

Technical Execution & Commissioning

• Perform direct servicing, repair, and maintenance of machines and equipment at customer sites, proprietary halls, and rented facilities.
• Supervise the assembly process and execute the final commissioning of products at their destination.
• Ensure the timely and correct execution of all services, repairs, and assemblies, reacting quickly to anomalies and implementing immediate corrections.
• Monitor the correctness of applied corrections and verify the overall quality of the assembly upon request from interested parties.
• Check the correctness and completeness of prepared tools and materials prior to executing tasks.
• Participate in incoming inspections of elements organized by the company, subcontractors, or the client. 

On-Site Leadership & Supervision

• Provide direct supervision over the course of service and assembly work at the client's site, ensuring full compliance with technical documentation and company quality standards.
• Organize work independently outside the company headquarters while respecting the client's internal regulations and protecting the company's interests.
• Coordinate the work of technicians, providing substantive supervision, technical support, and organizational guidance to ensure tasks are completed properly.
• Take full accountability for the quality and timeliness of tasks, as well as for making critical decisions (or omissions) in demanding situations.
• Introduce and mentor new employees regarding the specifics of the job and location, and provide hands-on assistance during their initial field assignments. 

Process Management & Administration

• Develop, update, and supervise the application of procedures, instructions, and standards related to the preparation and execution of service and assembly trips.
• Verify the completeness of documentation, required qualifications, training, reservations, tools, and materials necessary for successful job execution.
• Draft detailed protocols for completed work at the job site and secure all required signatures and confirmations from the Client.
• Prepare comprehensive reports on service and assembly work in accordance with current procedures and forward them to the appropriate departments.
• Ensure timely and accurate settlement of travel expenses, working time, and all other documentation related to business trips.
• Propose and implement changes aimed at improving the overall efficiency of service processes.
• Optimize service operations to minimize the costs of recurring trips and actively build a positive external image of the company. 

Communication & Customer Relations

• Act as the primary communication bridge between the client (including their representatives and subcontractors) and the company.
• Report directly to the supervisor, escalating any service and communication problems that impact the realization of the service plan.
• Maintain active internal communication with supporting departments to ensure smooth operations.
• Respond professionally to problems and doubts raised by both clients and subcontractors. 

Health, Safety & Compliance (OHS)

• Strictly adhere to, and enforce among personnel, all Health and Safety (OHS) regulations, fire protection rules, and working time schedules.
• Actively eliminate or reduce dangerous, harmful, and burdensome factors in the work environment, such as noise or dust.
• Implement organizational and technical solutions to continuously improve working conditions and safety.  
• Inform employees about potential workplace hazards, emergency situations, and enforce strict adherence to safety protocols.
• Care for the proper condition of machines, equipment, and tools, while maintaining order and cleanliness in the workplace.
• Know and strictly follow the Management Systems Policy applied within the Kelvion group, actively participating in its creation and improvement. 

At Kelvion we thrive on collaboration, embracing diversity of thought, and valuing every voice. Within Kelvion creativity shines because people are listened to, their contributions recognised, and their ideas welcomed. Our flexible approach to the way we work places people’s health and satisfaction as a priority, enhancing engagement and fostering career opportunities. We empower engaged individuals to grow, progress and carve their own paths within the company. 

Together, We Shape the Future