The number and types of our different service offerings for Engine & Generator Coolers are as extensive as our portfolio. They include, for example, services for Closed Circuit Coolers or Charge Air Coolers. Our services range from cleaning (chemical and mechanical) and recoiling up to upgrades and modifications according to customer specifications, as well as hydrogen leak detection for tubes. As a leading manufacturer of heat exchangers, we work for our customers every day, all around the globe. In the process, servicing enhances our knowledge and experience, leading to valuable improvements.
Our Service Packages
Support Package
PERIODIC INSPECTION
- Visual inspection of heat exchanger
HELPDESK
- Prioritized telephone/Email assistance during normal working hours
- Service technician callout during working hours
SPARE PARTS
- Recommended spare part list with fixed pricing
Corrective Package
PERIODIC INSPECTION
- Visual inspection of heat exchanger
- Audits - Performance and power measures incl. recommendation for corrective actions
HELPDESK
- Telephone/Email assistance during normal working hours
- Service technician callout during working hours
- Unique contact person
SPARE PARTS
- Recommended spare part list with fixed pricing
- Check of recommended spare parts during periodic inspection
TRAINING
- Operator training incl. troubleshooting
Preventive Package
PERIODIC INSPECTION
- Visual inspection of heat exchanger
- Audits - Performance and power measures incl. recommendation for corrective actions
- Preventive analysis - Periodic remote collection and interpretation of data; Periodic recommendations on performance improvements
HELPDESK
- Helpdesk 24/7
- Callout 24/7 with 8 hr response time
SPARE PARTS
- Recommended spare part list with fixed pricing
- Check of recommended spare parts during periodic inspection
- Stocking of critical spare parts
TRAINING
- Operator training incl. troubleshooting
- Maintenance training